Veterinary Client Care Specialist - Lakeland Animal Clinic Lakeland, Florida

About the Position

Client Care Specialists at Lakeland Animal Clinic have the opportunity to earn between $13 to $16 per hour.

Veterinary Client Care Specialists are:

  • Genuinely excited to help clients and their pets
  • Patient, empathetic and passionately communicative
  • Love to talk and understand the value of good communication skills
  • Able to put themselves in the clients' shoes and advocate for them and their pets when necessary
  • Natural problem-solvers
  • Confident at troubleshooting and investigating if they don't have enough information to answer client questions or resolve complaints

Lakeland Animal Clinic is a member of AscendVets, a group of locally owned veterinary hospitals in the Lakeland, Florida area. At AscendVets, we believe that our core values drive our company culture. Fearless. Innovation. Gratitude. Humility. Transcend. These are the values that inspire us in our everyday mission to help people be their pet's heroes. These are the values that we hope will inspire our next candidate to want to join our mission. We are dedicated to strengthening the human-animal bond. Will you come F.I.G.H.T. with us?


Responsibilities

  • Identify and assess clients’ needs to achieve satisfaction
  • Build sustainable relationships and trust with clients through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle client complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
  • Keep records of client interactions, process payments, schedule appointments
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage clients

The Ideal Candidate

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

The Perks

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development


AscendVets is an Equal Opportunity Employer and Drug-Free Workplace. Drug screening and background check are required for successful candidates. We request that candidates in need of reasonable accommodation under ADA notify of a need for accommodation.

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