Emergency Veterinary Client Patient Coordinator Lakeland, Florida

About the Position

Emergency Veterinary Client Patient Coordinators have the opportunity to earn $16.00 to $19.00 per hour depending on experience.

Are you cool, calm, collected and compassionate when working under pressure? Do you have a heart for serving people and pets experiencing a medical emergency? Are you looking for a workplace where you are surrounded and supported by a team of professionals who collectively want to learn, grow and achieve their goals? If you answered "yes", then we invite you to consider joining our team!

The Veterinary Client Patient Coordinator serves a vital role by supporting our emergency clients directly and advocating for our patients, as well as acting as communications liaison for our referring veterinary hospitals. This is an opportunity to work hands-on as part of the veterinary team as well as connect with clients and utilize client service skills. Polished communication skills and dedication to the veterinary industry will be the starting point for a candidate, and future employees can look forward to a career where their skills are utilized to their full potential, and hands on training is provided.

You will be responsible for 4 major roles at Parkway Veterinary Emergency Clinic:

1) Client communication, education, and relationship management

2) Administrative duties such as medical record-keeping and facilitating financial transactions

3) Assisting the veterinary team when needed

4) Maintaining hospital cleanliness as part of a team.

The Ideal Candidate


Candidates will need to be professional, trustworthy, industrious, punctual, and love smiling! Ideal candidates should have a minimum of 2 years-experience in the veterinary field and the ability to maintain a calm demeanor and open communication while helping clients whose pets have urgent medical problems. Work hours will be exclusively nights and weekends, including rotating all major holidays. This will be an opportunity to learn, grow and achieve well above-average results. Wage commensurate with experience.

Duties: The following is a list of essential job requirements which may be revised at any time. Additional requirements may be assigned based on reasonable business needs.

  • Ability to adhere to attendance policy.
  • Any allergies to animals must be controllable through medication.
  • Must be able to lift 40 pounds.
  • Must be willing to work long or irregular hours under pressure conditions. Overnights & Weekends are required.
  • This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
  • Visual acuity sufficient to maintain accurate records, recognize people and understand written directions.
  • Ability to speak and hear sufficiently to understand, give information in person and over the telephone.
  • Fine motor skills adequate for nursing skills such as phlebotomy and utilizing hospital equipment such as fax machine, computers, radiology equipment, laboratory equipment, etc.

The Perks


Competitive benefits package for full-time team members includes paid time off policy, health insurance benefit contribution and optional supplemental insurance plans, scholarship opportunities, pet discount, continued education allowance, and company-provided uniforms.

AscendVets is an Equal Opportunity Employer and Drug-Free Workplace. Drug screening and background check are required for successful candidates. We request that candidates in need of reasonable accommodation under ADA notify of a need for accommodation.

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